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Claims and Returns

(wyciąg z regulaminu sklepu)

6. Dealing with complaints

6.1. The Shop is obliged to provide customers with sold items without physical or legal defects (warranty). In the case of defects in purchased goods, the Customers are entitled to the rights provided in the Act of 23 April 1964 Civil Code (Journal of Laws of 2014, item 121, as amended), in the part referring to the warranty (art. 556 et seq.).

6.2. Complaints shall be made to the address of the Shop 's registered office referred to in point 1.1 of the Regulations. The complaint should contain the Customer's contact details, information about the type of defects and the date of their finding, the Customer's request, and in case of doubt, also some kind of confirmation of purchase of the goods in the Shop. The above complaint is in the form of a recommendation, and complaints with a different content will also be considered by the Seller.

6.3 If it is necessary to see the sold item by the Seller, the Customer who exercises the warranty under the warranty, will be obliged to deliver the item to the place marked in the sales contract at the expense of the Seller, and when not specified in the contract - to the place, where the item was issued to the Customer. If, due to the type of thing or the method of its installation, delivery of the item by the Customer would be excessively difficult, the Customer is obliged to make available the item to the Seller in the place where it is located.

6.4. The Seller will address Customer complaints within 14 days.

6.5. The Shop does not give a separate guarantee for sold products (some products may be covered by the manufacturer's warranty), as well as does not provide post-sale services.

7. Withdrawal from the contract

7.1. According to art. 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014 item 827) A customer who concluded a distance contract via the Shop, may within 14 days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in points 7.4, 7.5 and 7.8 of the Regulations. The caution on the right of withdrawal, containing information on the manner and date of exercising the right of withdrawal from the contract and the costs of returning goods in the event of withdrawal from the contract, which the Customer bears, constitutes attachment No. 1 to these Regulations.

7.2. The Customer may use a withdrawal model declaration from the contract constituting an attachment to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), as well as the return form sent to the Customer's e-mail address after completing the order, however, it is not obligatory.

7.3. In the event of withdrawal from the contract, this contract is considered void. If the Customer made a statement before the Seller accepted his offer, the offer ceases to be binding. 

7.4. If the Customer chose the method of delivery of the item other than the cheapest usual delivery method offered by the Seller, the Seller shall not be obliged to refund such additional costs incurred by the Customer. 

7.5. The customer bears the costs of returning the items. In the case when items due to their nature (eg large-size items) can not be sent back by regular mail, the cost of returning the goods will depend on the price list of the carrier that provides the transport service.  

7.6. The Customer is liable for the reduction in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of items. 

7.7. The right to withdraw from a distance contract is not available to the Customer in relation to the contracts listed in art. 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827), in particular:

a) in which the object of the service is a non-prefabricated item, manufactured according to the consumer's specification or serving to satisfy his individual needs;

b) in which the object of the service is an item subject to rapid deterioration or having a short expiration date ;

c) in which the subject of the service is an item delivered in a sealed package, which after opening the packaging cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;

d) in which the subject of the benefit are things that after delivery, due to their nature, are inseparably connected with other things.

7.8. If the Customer has demanded the provision of services (if such services are provided by the Seller), before the deadline for withdrawal, the Seller shall pay the amount proportional to the scope of services provided until the Customer informed the Seller of the withdrawal from this contract. 

7.9. The customer should secure the returned items in such a way as to minimize the risk of damage in transit.

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